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Website Terms of Use [v.1]

Effective date · 26 July 2026

These Website Terms of Use govern access to and use of the www.EDU-Advisory.al website operated by [FULL LEGAL NAME], registered in Albania with NUIS [NUMBER] and registered address at [ADDRESS], referred to as "we", "us" or "EDU Advisory".

Acceptance of these Terms

  1. By accessing or using this website, you confirm that you have read and accepted these Terms.
  2. If you do not accept them, you should stop using the website.
  3. These Terms apply only to the website. Any consultation or paid service will be subject to a separate written agreement.

Purpose of the website

  1. This website provides general information about immigration, education and related support for the United Kingdom, Ireland and other destinations described on the website.
  2. The website also allows you to contact us, submit a general enquiry or request a consultation.
  3. Website content is provided for general informational purposes only. It is not a substitute for personalised professional advice.

No professional relationship

  1. Using this website, submitting an enquiry or requesting a consultation does not create an adviser and client relationship.
  2. Such a relationship begins only after we have accepted your matter and both parties have agreed to a separate written engagement.
  3. Consultation fees and service fees are agreed in writing before any work begins. Government Visa fees are set by the relevant authorities and are not included in our service fees unless stated.
  4. We may decline an enquiry where it falls outside our competence or authority, creates a conflict of interest, cannot be accepted professionally, or cannot be handled within the available time.

No guarantee of a visa or other decision

  1. Visa, immigration, admission, employment and sponsorship decisions are made exclusively by the relevant government authority, educational institution, employer or other independent body.
  2. Nothing on this website constitutes a promise or guarantee of approval, admission, employment, sponsorship, processing time or any other outcome.
  3. Past cases, examples, testimonials or general success information do not guarantee the outcome of any future application.
  4. Rules, fees, documentary requirements and processing practices may change without notice.

Independence and impartiality

  1. We aim to present information fairly and objectively.
  2. We are not part of, endorsed by or affiliated with any embassy, government, immigration authority, university or visa decision maker unless expressly stated.
  3. We do not influence official decisions.
  4. We will not knowingly present a particular immigration route, educational institution, employer or service provider as suitable merely because it may provide us with a financial benefit. Any material commercial relationship relevant to information shown on the website should be disclosed.

Accuracy of website information

  1. We take reasonable care when preparing and updating website content. However, immigration and education rules can change quickly.
  2. We do not guarantee that every page is complete, current or suitable for your individual circumstances.
  3. You should verify important information through official government or institutional sources before making a decision or taking action.
  4. You should obtain a personalised assessment before relying on information that may materially affect your immigration status, education, employment, finances or family.

Enquiries and consultation requests

  1. You may use the website to send a general enquiry or request a consultation.
  2. Submitting a form does not guarantee that we will accept your matter, offer an appointment or provide a particular service.
  3. You must provide accurate and lawful information. You must not submit false, misleading, offensive or fraudulent content.
  4. Do not send urgent or deadline sensitive instructions solely through the website. An enquiry should not be treated as received or accepted until we confirm it.

Sensitive documents

  1. Do not submit passport copies, identity numbers, biometric information, medical records, financial account details or other sensitive documents through a general website form, live chat or unsecured email.
  2. If documents are required, we will explain the appropriate method for providing them securely.
  3. We may delete sensitive information that is submitted without being requested.

Personal data

  1. We process personal data in accordance with Albanian Law No. 124/2024 "On Personal Data Protection" and other applicable requirements.
  2. When you use the website, we may collect information that you provide directly, including your name, email address, telephone number, nationality, intended destination and the content of your enquiry.
  3. We may also collect limited technical information such as browser type, device information, approximate location, pages visited, security logs and cookie preferences where applicable.
  4. We may use this information to operate and secure the website, respond to enquiries, arrange consultations, maintain records, prevent misuse, improve website functionality and comply with legal obligations.
  5. The relevant legal basis may include your consent, steps requested by you before entering into a contract, our legitimate interests, performance of a contract or compliance with a legal obligation.

Sharing and international transfers of data

  1. Where necessary, personal data collected through the website may be shared with authorised staff, advisers, website hosting providers, email providers, customer management systems, security providers and other technology suppliers.
  2. Your data may be transferred to or accessed from the United Kingdom, the European Economic Area or another country where a service provider or necessary recipient is located.
  3. International transfers will be made only where permitted by applicable law. We may rely on an adequacy decision, appropriate contractual or organisational safeguards, your informed consent, contractual necessity or another lawful basis.
  4. Our Privacy Notice should provide more detailed information about the data controller, recipients, retention periods, international safeguards and your rights.

Your data protection rights

  1. Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, data portability or objection to certain processing.
  2. Where processing is based on consent, you may withdraw that consent at any time.
  3. Privacy requests may be sent to privacy@edu-advisory.al.
  4. You may also submit a complaint to the Albanian Commissioner for the Right to Information and Protection of Personal Data through www.idp.al or seek a remedy before a competent court.

Cookies and similar technologies

  1. The website may use essential cookies required for security, language preferences and basic functionality.
  2. Analytics, advertising or other optional cookies should be used only after any consent required by law has been obtained.
  3. Further information about the cookies used, their purposes and duration should be provided in a separate Cookie Notice or cookie settings panel.

Acceptable use

  1. You must use the website lawfully and responsibly.
  2. You must not attempt to gain unauthorised access, interfere with security, introduce malicious software, collect information about other users, impersonate another person or use the website for fraudulent or unlawful purposes.
  3. You must not use automated tools to copy, overload or disrupt the website without our written permission.
  4. We may restrict access where we reasonably believe the website is being misused.

External links

  1. The website may contain links to government bodies, educational institutions and other external websites.
  2. These links are provided for convenience and general information. We do not control external websites and are not responsible for their availability, accuracy, security or privacy practices.
  3. A link does not necessarily mean that we endorse or have a commercial relationship with the external organisation.

Intellectual property

  1. Unless otherwise stated, the website design, branding, text, graphics and original materials belong to us or are used with permission.
  2. You may view and print reasonable extracts for personal and non-commercial use.
  3. You may not reproduce, publish, modify, sell, distribute or commercially exploit website content without prior written permission.

Website availability and security

  1. We take reasonable steps to maintain the website and protect it from misuse. However, no website or electronic communication system is completely secure or continuously available.
  2. We may change, suspend or withdraw any part of the website without notice.
  3. We do not guarantee uninterrupted access, freedom from technical errors or compatibility with every device and browser.

Limitation of responsibility

  1. To the extent permitted by law, we are not responsible for loss arising solely from reliance on general website information without obtaining an appropriate personalised assessment.
  2. We are not responsible for decisions or actions of governments, embassies, educational institutions, employers or other independent third parties.
  3. We are not responsible for failures caused by external hosting, communications, cybersecurity incidents or events reasonably outside our control.
  4. Nothing in these Terms excludes or limits responsibility where doing so would be unlawful, including responsibility arising from fraud, intentional misconduct or mandatory consumer rights.

Changes to these Terms

  1. These Terms are governed by the laws of the Republic of Albania.
  2. Disputes that cannot be resolved informally will be submitted to the competent Albanian courts, without restricting any mandatory right to approach another competent authority or court.
  3. These Terms are available in English and Albanian. If the versions are inconsistent, the Albanian version will prevail to the extent permitted by law.
  4. We may update these Terms to reflect changes to the website, our practices or applicable law.
  5. The updated version will be published on this page with a revised effective date.
  6. Your continued use of the website after an update means that the new Terms will apply from their effective date.
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